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Last Updated: Jul 25, 2023     Views: 1309

For immediate assistance during library business hours, use the chat box on our website, or text us at (210) 390-1112.

After hours, you can send an email to nvc-library@alamo.edu with your Banner number and ACES ID. Describe your problem and we will get back to you ASAP.

In the meantime, let's check a few things that might cause an error.

  • Are you taking classes at NVC?
    • If you are taking classes on another campus, you will have to access the library through their website. 

                 https://www.alamo.edu/experience-the-alamo-colleges/current-students/library/

  • Not sure you have the right Banner number or ACES?
    • Call the HelpDesk at (210) 485-0555. 
  • What browser are you using?
    • Try Firefox or Chrome. And clear your cache. This sometimes helps.
  • Trying to access from your workplace?
    • Some employers/schools restrict access to outside websites.
  • Has your class not started yet?
    • Access will be granted on the first day of class.

Please note: If you are having trouble accessing your ACES account (not the library databases or your library account) you will need to reach out to NVC IT at (210) 486-4777.

FAQ Actions

Chat with a Librarian! Available Only During Hours of Operation.

Schedule a Book-a-Librarian Research Appointment!

 

 

 

 

Schedule a 30 minute online research appointment with a Librarian.

To schedule a Zoom meeting:

  1. Click the "Book Now" button above.
  2. Select a date and time from the calendar.
  3. Fill out the short form that pops up and click "Confirm Booking."

If you need assistance don’t hesitate to reach out: nvc-library@alamo.edu